Privacy Policy

At golaunch24, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding that information. By using our website or engaging our services, you agree to the practices described in this policy.

1. Who We Are
golaunch24 is a web design and content services agency based in Vancouver, British Columbia, Canada. We build professional websites for local businesses and provide optional monthly content packages.

Contact us:
Email: hello@golaunch24.com
Phone: 1-513-0330
Website: golaunch24.com
Location: Vancouver, BC, Canada

2. Information We Collect
Information you provide directly:
Full name. Business name. Email address. Phone number. Website URL (if applicable): Any information shared through our contact form, booking calendar, or during discovery calls. Information collected automatically when you visit our website: IP address. Browser type and version. Pages visited and time spent on our site
Referring website or traffic source. Device type — mobile, tablet, or desktop
General geographic location based on IP address. Information from third-party tools we use:
Booking and appointment data collected through our scheduling system
Payment information processed securely through Stripe — we never store your full card details
Website analytics data collected through Google Analytics

3. How We Use Your Information
We use the information we collect to:
Respond to your enquiries and booking requests
Build and deliver your website and content services
Process payments for our services
Send you service-related communications, including receipts, project updates, and onboarding information
Send you marketing communications — only with your express consent
Improve the quality of our website and services
Comply with our legal obligations under Canadian law

We will never sell your personal information to third parties. Ever.

4. Legal Basis For Processing — CASL Compliance
We comply fully with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages — including SMS and email — if you have provided express or implied consent through one of the following:

Completing our contact form and checking the consent checkbox

Booking a discovery call through our calendar

Entering into a paid service agreement with us
You may withdraw consent at any time by contacting us at hello@golaunch24.com or by clicking the unsubscribe link in any message we send. Withdrawal of consent will be actioned within 10 business days.

Non-marketing messages:
Service updates, appointment confirmations, and communications related to your enquiry or active plan.

Marketing messages:
Promotional content, special offers, and business tips — only if you have provided express consent by checking the marketing consent checkbox on our contact form.

How We Share Your Information
We share your personal information only with trusted third-party service providers who help us operate our business. These providers are contractually required to protect your data and may not use it for their own purposes.

Our current third-party providers include:
Stripe — payment processing. View their privacy policy at stripe.com/privacy
Google — analytics and calendar scheduling. View their privacy policy at policies.google.com/privacy
Hostinger — website hosting infrastructure. View their privacy policy at hostinger.com/privacy-policy
Canva — graphic design for content packages. View their privacy policy at canva.com/privacy
Calendly or equivalent — appointment scheduling
We do not share your information with any other parties without your explicit consent.

7. Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse how our site is used. Cookies are small text files stored on your device when you visit our website. Types of cookies we use: Strictly necessary cookies — essential for the website to function. Cannot be disabled. Analytics cookies — help us understand how visitors interact with our site. Data is aggregated and anonymous. We use Google Analytics for this purpose. Marketing cookies — used to track browsing activity and measure the effectiveness of our advertising, where applicable. You can manage your cookie preferences through the cookie consent banner displayed on your first visit to our website, or through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For full details, please see our Cookie Policy at golaunch24.com/cookie-policy.

8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations: Active clients — data retained for the duration of your plan plus 2 years after cancellation for accounting and legal purposes. Enquiries that did not convert — contact data retained for 12 months, then deleted. Payment records — retained for 7 years as required by Canadian tax law. To request deletion of your personal data, contact us at hello@golaunch24.com. We will action your request within 30 days, subject to any legal retention requirements.

9. Your Rights
Depending on your location, you have the following rights regarding your personal information:
Right to access — request a copy of the personal information we hold about you
Right to correction — request that we correct any inaccurate information
Right to deletion — request that we delete your personal information, subject to legal retention requirements. Right to withdraw consent — withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at hello@golaunch24.com. We will respond within 30 days.

10. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These measures include:

- Secure HTTPS encryption on our website
- Password-protected access to all business systems
- Restricted access to personal data on a need-to-know basis
- PCI DSS compliant payment processing through Stripe — we never store card details

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you have concerns about the security of your information, please contact us immediately at hello@golaunch24.com.

11. Children's Privacy
Our services are not directed at or intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will delete it promptly.

12. Links To Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any website you visit.

13. Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make material changes, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hello@golaunch24.com
Phone/WhatsApp: 1-250-513-0330
Website: golaunch24.com/contact

We aim to respond to all privacy enquiries within 5 business days.

This Privacy Policy was last updated on June 1, 2026, and applies to all users of golaunch24.com and clients of golaunch24 services.

Last updated: June 1, 2026